Privacy

Hi Bhaji Privacy Policy — Your Data, Your Rights

Hi bhaji takes your privacy seriously. This policy explains exactly what personal data we collect when you use the hi bhaji platform, why we collect it, how we use it, and what rights you have over your own information.

Last updated: January 2024  |  Applies to all hi bhaji accounts
How Hi Bhaji Protects Your Privacy

Six core commitments that shape how hi bhaji handles your personal data every single day.

Your Data Is Never Sold

Hi bhaji does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. The information you provide when registering on hi bhaji stays within the hi bhaji platform and is only shared where strictly necessary — for example, with payment processors to complete your transactions.

Encrypted Storage

All personal data stored by hi bhaji is encrypted at rest. Your account credentials, payment details, and identity documents are stored using industry-standard encryption. Hi bhaji's infrastructure is regularly reviewed to ensure data storage meets current security standards. Your information is not sitting in a plain-text database somewhere.

Minimal Data Collection

Hi bhaji only collects the data that is genuinely needed to operate the platform and process your transactions. We don't ask for information we don't need. Registration requires your name, contact number, and mobile banking details — nothing beyond what's necessary to create and verify your account and process payments.

No Unnecessary Tracking

Hi bhaji uses session data and platform analytics to improve the user experience — not to build advertising profiles or track your activity outside the platform. We don't use third-party advertising trackers on the hi bhaji platform. Analytics data is aggregated and anonymised wherever possible.

Your Rights Are Real

You have the right to access the personal data hi bhaji holds about you, request corrections, and in certain circumstances request deletion. These aren't just words in a policy document — hi bhaji has a process for handling data requests and a support team that can help you exercise your rights. Contact us and we'll respond within a reasonable timeframe.

Breach Notification

In the unlikely event of a data breach that affects your personal information, hi bhaji will notify affected players promptly. We maintain incident response procedures specifically for data security events. You won't be left in the dark if something goes wrong — hi bhaji will communicate clearly and quickly about what happened and what steps are being taken.

01 Overview

This Privacy Policy applies to all players who use the hi bhaji platform — whether through the website or the hi bhaji app. It explains how hi bhaji collects, uses, stores, and protects your personal data, and what rights you have in relation to that data.

Hi bhaji is committed to handling your personal information responsibly. We collect only what we need, use it only for the purposes described in this policy, and take reasonable steps to keep it secure. If you have questions about anything in this policy, contact hi bhaji support at [email protected] before or after registering.

Plain language summary: Hi bhaji collects your name, contact details, and payment information to run your account and process transactions. We don't sell your data. We keep it secure. You have rights over it. That's the short version — the full details are below.

02 What Personal Data Hi Bhaji Collects

Hi bhaji collects the following categories of personal data from players:

Data Category Examples When Collected
Identity Data Full name, date of birth, national ID number Registration, identity verification
Contact Data Mobile number, email address Registration
Payment Data bKash / Nagad / Rocket account number Registration, deposit, withdrawal
Transaction Data Deposit amounts, withdrawal amounts, transaction timestamps Every financial transaction
Gaming Data Games played, bets placed, session duration, win/loss history During gameplay
Technical Data IP address, device type, browser type, operating system Every platform visit
Usage Data Pages visited, features used, time spent on platform Every platform visit
Communications Data Support chat transcripts, emails sent to hi bhaji When you contact support

Hi bhaji does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless specifically required for responsible gaming purposes — for example, if you request a self-exclusion and provide context about your situation.

03 How Hi Bhaji Collects Your Data

Hi bhaji collects personal data through the following methods:

  • Direct input: Information you provide when registering, updating your profile, making deposits or withdrawals, or contacting hi bhaji support.
  • Automated collection: Technical and usage data collected automatically when you access the hi bhaji platform, including IP address, device information, and session data.
  • Transaction records: Data generated when you make deposits, place bets, or request withdrawals on hi bhaji.
  • Identity verification: Documents you submit when hi bhaji requests proof of identity or age — such as a national ID card or passport scan.
  • Support interactions: Information shared during live chat sessions or email correspondence with the hi bhaji support team.
No third-party data purchase: Hi bhaji does not purchase personal data from data brokers or third-party list providers. All data we hold about you comes directly from your interactions with the hi bhaji platform.

04 Why Hi Bhaji Uses Your Data

Hi bhaji uses your personal data for the following purposes. Each purpose has a lawful basis — we don't process your data without a legitimate reason.

  • Account management: To create, maintain, and manage your hi bhaji account, including processing login requests and account updates.
  • Payment processing: To process deposits and withdrawals via bKash, Nagad, and Rocket. Your payment data is shared with the relevant payment processor solely to complete the transaction.
  • Identity verification: To verify your age and identity as required before processing withdrawals or when requested by hi bhaji's compliance process.
  • Fraud prevention: To detect and prevent fraudulent activity, including the identification of duplicate accounts, suspicious transaction patterns, and unauthorised access attempts.
  • Responsible gaming: To monitor gaming activity and identify patterns that may indicate problem gambling, and to apply self-exclusion or deposit limits when requested.
  • Platform improvement: To analyse usage patterns and improve the hi bhaji platform, including game performance, navigation, and support response times.
  • Customer support: To respond to your queries, resolve disputes, and provide assistance through the hi bhaji support team.
  • Legal compliance: To meet obligations under applicable laws and regulations, including record-keeping requirements.
  • Communications: To send you important account notifications, transaction confirmations, and — where you have opted in — promotional offers from hi bhaji.
Marketing opt-out: If you no longer want to receive promotional communications from hi bhaji, you can opt out at any time by contacting support or updating your communication preferences in your account settings.

05 Sharing Your Personal Data

Hi bhaji does not sell your personal data. We share it only in the following limited circumstances, and only to the extent necessary for the stated purpose:

  • Payment processors: bKash, Nagad, and Rocket receive the payment data necessary to process your deposits and withdrawals. These providers have their own privacy policies governing how they handle your data.
  • Identity verification providers: When hi bhaji requests identity verification, your documents may be processed by a third-party verification service. These providers are contractually bound to handle your data securely and only for verification purposes.
  • Platform technology providers: Hi bhaji uses third-party technology to operate the platform, including game providers and hosting infrastructure. These providers access only the data necessary to deliver their services.
  • Legal and regulatory authorities: Hi bhaji may disclose personal data to law enforcement, regulatory bodies, or courts where required by law or in response to a valid legal request.
  • Business transfers: In the event of a merger, acquisition, or sale of hi bhaji's business, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer.
Third-party contracts: All third parties who process personal data on behalf of hi bhaji are required to handle that data securely and in accordance with applicable privacy standards. Hi bhaji does not permit third parties to use your data for their own marketing purposes.

06 How Long Hi Bhaji Keeps Your Data

Hi bhaji retains personal data for as long as necessary to fulfil the purposes described in this policy, or as required by law. The following general retention periods apply:

  • Account data: Retained for the duration of your hi bhaji account and for a period of five years after account closure, to meet legal and compliance obligations.
  • Transaction data: Retained for a minimum of five years from the date of the transaction, in line with standard financial record-keeping requirements.
  • Identity verification documents: Retained for the duration of your account and for five years after closure.
  • Support communications: Retained for two years from the date of the interaction, unless the communication relates to an ongoing dispute.
  • Technical and usage data: Typically retained for 12 months in identifiable form, after which it is anonymised or deleted.

When personal data is no longer required, hi bhaji deletes or anonymises it securely. If you request deletion of your data before the standard retention period has expired, hi bhaji will assess the request and delete what can be deleted while retaining what must be kept for legal reasons.

07 How Hi Bhaji Secures Your Data

Hi bhaji implements technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:

  • Encryption of personal data at rest and in transit using industry-standard protocols.
  • Access controls that limit which hi bhaji staff can access personal data, based on their role and the minimum necessary access principle.
  • Regular security reviews of the hi bhaji platform and infrastructure.
  • Secure handling procedures for identity verification documents.
  • Incident response procedures for data security events, including breach notification processes.

While hi bhaji takes data security seriously, no system is completely immune to risk. You also play a role in keeping your data safe — use a strong, unique password for your hi bhaji account and do not share your login credentials with anyone.

Suspected breach? If you believe your hi bhaji account has been accessed without your authorisation, contact support immediately at [email protected]. Change your password right away and do not share your new credentials with anyone.

08 Your Rights Over Your Personal Data

As a hi bhaji player, you have the following rights in relation to your personal data. To exercise any of these rights, contact hi bhaji support at [email protected].

Right to Access

You can request a copy of the personal data hi bhaji holds about you. We will provide this within a reasonable timeframe after verifying your identity.

Right to Correction

If any personal data hi bhaji holds about you is inaccurate or incomplete, you have the right to request that it be corrected. Contact support with the details.

Right to Deletion

You can request deletion of your personal data. Hi bhaji will delete what it can, subject to legal retention obligations that may require certain data to be kept.

Right to Object

You can object to hi bhaji processing your data for marketing purposes at any time. You can also object to other processing where hi bhaji relies on legitimate interests as the lawful basis.

Right to Portability

Where technically feasible, you can request your personal data in a structured, machine-readable format so you can transfer it to another service.

Right to Restrict Processing

In certain circumstances, you can request that hi bhaji restricts how it processes your data — for example, while a correction request is being assessed.

How to submit a request: Email [email protected] with the subject line "Data Rights Request" and describe what you are requesting. Hi bhaji will verify your identity before processing the request and respond within 30 days.

09 Cookies and Similar Technologies

Hi bhaji uses cookies and similar technologies to operate the platform and improve your experience. Cookies are small text files stored on your device when you visit the hi bhaji website or use the app.

  • Essential cookies: Required for the hi bhaji platform to function. These include session cookies that keep you logged in during your visit. You cannot opt out of essential cookies without affecting platform functionality.
  • Analytics cookies: Used to understand how players use the hi bhaji platform — which pages are visited most, where players spend time, and where they encounter issues. This data is aggregated and used to improve the platform.
  • Preference cookies: Store your platform preferences, such as language settings, so you don't have to set them again on each visit.

Hi bhaji does not use third-party advertising cookies or tracking pixels from ad networks. You can manage cookie preferences through your browser settings. Note that disabling essential cookies will affect your ability to use the hi bhaji platform normally.

10 Children and Minors

Hi bhaji is strictly for players aged 18 and above. Hi bhaji does not knowingly collect personal data from anyone under the age of 18. If hi bhaji becomes aware that personal data has been collected from a minor, that data will be deleted immediately and the associated account will be closed.

If you believe a minor has registered on hi bhaji, please contact support at [email protected] immediately so the matter can be investigated and resolved.

11 Changes to This Privacy Policy

Hi bhaji may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable law, or improvements to our data practices. When material changes are made, hi bhaji will notify players via the platform or by email to the address registered on the account.

The updated policy will be published on this page with a revised "last updated" date. Continued use of hi bhaji after the effective date of any update constitutes acceptance of the revised policy. If you do not agree with the updated policy, you should stop using hi bhaji and contact support to close your account.

12 Contact Hi Bhaji About Privacy

If you have questions, concerns, or requests relating to this Privacy Policy or how hi bhaji handles your personal data, please get in touch. Our support team is available 24 hours a day, seven days a week.

  • Email: [email protected]
  • Subject line for data requests: "Data Rights Request"
  • Live Chat: Available from within your hi bhaji account after login
  • Response time: Data rights requests are handled within 30 days. General privacy queries are typically answered within 24 hours.

For information about hi bhaji's rules and player obligations, visit the Terms and Conditions page. For responsible gaming tools and support, visit the Responsible Gaming page.

Safe & Secure

Play on Hi Bhaji — Your Privacy Protected

Hi bhaji is built for Bangladeshi players who want a secure, fair, and private gaming experience. Register in minutes, deposit via bKash or Nagad, and play knowing your data is handled with care.